My Miele Washing Machine Is Leaking

My Miele Washing Machine Is Leaking

Imagine the scary thought of waking up one day and finding your house flooded. Or coming home from work, to find your prized possessions like your mobile phone, iPad or laptop all underwater! This could happen because of your washing machine leaking.

Here are 11 Miele Washing Machine Parts That Can Flood Your House!

Horrible thoughts, I know but if you know what could go wrong, you can prevent a flood. Let's get started, shall we?


1 - A Broken Door

A broken door, broken hinges, a broken door interlock or the door not being closed properly whilst the machine is spinning are all disasters waiting to happen! If your Miele washing machine has a broken door it might not be obvious to you but once the machine begins to spin, water might begin to leak out of the door seals. There could be an issue with your door handle or door interlock - which you may notice. If you detect any of these issues, do not ignore them - call an engineer right away. Lastly, make sure the door is closed properly. Look out for causes that may prevent the door from closing; there could be clothes, dirt or debris stuck in the door seal.


2 - The Door Seal

This is the grey door rubber that makes a watertight seal between the door and the washing machine. If the door seal is worn, torn or has bits of limescale, strands of hair, dirt or it was not fitted properly, it will not form a complete seal and water will leak from the door seal onto your kitchen floor.


The door seal could get worn out or split due to the everyday wear and tear of your washing machine. Be sure to check your washing machine for any dampness around the outside of your door seal and if you notice any moisture, call our engineers right away on 07984 670 782 or 07931 217 860.


Due to hard water, limescale builds up on the door seal of your washing machine. Eventually, the door seal gets dirt, limescale and other debris stuck to it. This is both a flood hazard and very unsanitary to be washing your clothes in a dirty machine. If you notice dirt build-up in the drum of your washing machine or on your door/door seal, book a steam clean on our booking page here or call us on 07984 670 782 or 07931 217 860 and we’ll steam clean your machine for you.


3 - The Drum

This is often a surprise to customers and engineers alike! You don't expect the very thing that should be containing your wash water to be leaking! Coins, keys, screws, etc can get trapped in between the two drums and cause them to split or crack. However, this is very rare, as Miele washing machines have metal drums instead of plastic like other manufacturers. It is very common for people to forget to remove solid objects in their pockets like coins, screws, jewellery or hair clips. Be sure to check your pockets for anything solid that could potentially damage your washing machine’s drum.

Splits in the drum vary: 

  • Water can leak from the drum when the drum is loaded with clothes but when clothes have been removed with the same water inside, it does not leak.
  • Water can leak from the drum when the programme is put on a high-temperature wash, but will not leak when put on a low-temperature wash, because heat expands metal and cold contracts it.


5 - The Sump hose

The Sump hose is a short flexible hose that connects your washing machine’s drum to the pump. Typically Miele washing machine Sump hoses have a large opening at one end and have a smaller flexible pipe at the other end. If your Sump hose splits or cracks, water can leak from underneath the washing machine and potentially flood your house. The Sump hose could split due to metal objects passing through it such as keys, coins, jewellery or nails which could tear it. The other thing that could split the Sump hose is limescale building up on it; causing it to harden and become brittle. Book an appointment through our booking page and we’ll steam clean your machine, remove all the limescale and fix your Sump hose.


6 - The Heater & Thermostat

At times socks, underwear, or shoe soles, wedge along the side of the heater, the force of the drum rotating, causes the heater or thermostat to move from their positions and leak water. If you overload your washing machine, smaller laundry items can get forced between the drums and cause damage to the heater or thermostat.


Overloading your washing machine is never a good idea and can cause lots of issues with your machine. If you overload your machine, the clothes could gather on a single side of the drum which will cause it to bang against the frame when the machine spins at high revolutions per minute (RPM). This could cause extreme stress and vibrations on the machine and even cause loud rattling noises. The stress caused by overloading could result in further damage to other parts of the machine such as the motor or even worse; the bearings which could result in the machine being written off.


Overloading your washing machine could result in your clothes not being washed as clean as you would expect. If your washing machine is overloaded, the water in the machine might not fully drain out and may cause a leak typically during the spin cycle.


Some washing machines on the market have more capacity than others with smaller drum sizes but on average drum sizes range from between 7kg and 8kg which should be enough for most family homes. Regardless, we advise that you should fill the machine with your laundry but leave a reasonable amount of space between the pile of clothes and the top of the drum.


7 - Soap Box/Dispenser

Your washing machine could leak severely via the soap dispenser drawer due to a number of possible problems. The first thing you should do when the soap dispenser leaks; is to take a note of the wash cycle.


Here are the following reasons why water could leak from the soap dispenser drawer:

  1. The soap dispenser housing is caked up with washing powder.
  2. The soap dispenser hose is blocked with hardened soap powder which will prevent water from entering the drum. The incoming water then travels back up to the soap dispenser and leaks down from the front of the washing machine.
  3. The soap dispenser hose was not fitted properly and has slipped off.
  4. The fabric conditioner dispenser is blocked up with soap, or hardened fabric conditioner.
  5. The water pressure is too high and the water is not draining out of the dispenser fast enough.


8 - Split Or Cut hoses (internal)

There are various hoses inside your Miele washing machine that could be damaged due to a number of factors. Firstly - wear and tear could cause any of the internal hoses to split. The stabilisers (concrete blocks) inside your machine could cut and tear any of the hoses it comes into contact with. There are particular brands of washing machines that suffer from this problem more than others. However, we have found Miele washing machines to be reliable.


9 - Water Valves

Imagine you've completed your wash at the end of the day. You’ve removed your clothes from the washing machine and gone to bed; only to be woken up by your neighbours downstairs at 3 am in the morning, banging down the door, complaining about the flood your machine is causing in their bedroom! All this could occur due to the washing machine’s Water valves not being fully shut off.


The Water valves function is to allow water into the washing machine. It’s function is to also stop water from coming into the machine as well. A potential flood can occur when the valves do not switch off the water due to a fault during the washing machine’s wash or rinse cycle. Water continues to enter the drum till it pours out from the door and... yes, you got it right the soapbox dispenser drawer!


10 - Grey Drain Hose

This hose can be split or have holes bitten into it by your vile neighbour, the mouse or rat! I have personally seen holes made by rats in the drain hoses which can wreak havoc! Be sure to keep behind and the underside of your washing machine clean so as not to attract your rodent neighbours 😂


Leaks from Miele washing machines are rare but they can happen so it's good to have them listed.


That brings us to the end of this blog folks hope it has been of some benefit to you.


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