First Serve Uk Washing Machine Repairs
Dan James 5. August, 2022. Verified Great service. Easy to book and arrived within a couple of hours and resolved the issue. Will definitely be using again. Patricia Lees 17. July, 2022. Verified Ismael’s immediate response and offer of an appointment the very next day (a bank holiday) was the reassuring start to a professional service from beginning to end. Highly recommended.
I’m afraid the response to a second booking was not the same; Ismael has gone to another job so he couldn’t make it, I rebooked and he didn’t turn up again - he said he had forgotten to book it in. He did come a couple of hours late but left within a few minutes saying he couldn’t fix it. You don’t mess With Zorro 11. July, 2022. Verified They are professional, and if anything comes up they find a way to make it right.
Thanks to Yusuf and Ismael omahoney7 7. July, 2022. Verified Ismael was absolutely fantastic. Really nice, personable guy, who responded quickly and replaced our heating element with ease. Would thoroughly recommend Resilient Human 5. July, 2022. Verified Our engineer didn't find the problem and gave a misdiagnosis, which meant we had to get the brand engineer to come out, and it was then corrected. The team at first serve were truly awesome at customer service throughout and all refunded me asap due to the issue being figured out by someone else. Virginia 28. June, 2022. Verified Super fast great service, lovely engineer. I highly recommend Andy Yianni 28. June, 2022. Verified Great service, prompt & quick repair Raj Sodhi 27. June, 2022. Verified What a wonderful craftsman. Ismael takes immense pride in his work and it shines through. I couldn't recommend him enough! He came to help us out on a pinch, and we couldn't be happier with the result. Thank you!
"Brilliant customer service from Ismael - came straight away on a Sunday, clearly explained why the machine wasn’t fixable, and gave great advice about a replacement. He offered to install the new one himself to give me value for the call out fee, and came back as soon as it was delivered for no extra cost. Very friendly, competent and reliable!! Would definitely recommend"
"What a great service from Ismael and a lovely, lovely man. He came over at short notice, confirmed our washing machine as defunct and then instead of walking out with the call out fee suggested he disconnect our old machine and come back another day to reconnect the new one. He spent as much time as he needed taking our cupboard door off to put the new washer in and didn’t rush through the job. Definitely worth the money and the 5 stars.
Thank you very much Helen for your wonderful hospitality, 5 star and awesome review, much appreciated thank you once again"
"Absolutely fantastic service and I can't recommend Ishmael and his team highly enough.
The handle on our washing machine broke on Monday morning which was the worst possible timing with a mountain of laundry, 2 small kids and London in the midst of a heatwave!!
First Serve had an engineer out on the same day I called them and quickly diagnosed the fault so that the part could be ordered to arrive Tuesday and then had the engineer come back at 0730 Weds morning to fit the part and rectify the issue.
Start to finish a brilliant, cost effective service that I'd highly recommend"
"We would highly recommend using First Serve UK. Ismael was punctual, knowledgeable and honest. We were staying at our friends house in London for the night and the washing machine broke. Ismael arrived not long after the phone call and diagnosed the issue. Unfortunately we needed to order some parts online, which took a week to arrive. True to his word, Ismael returned to our friends flat a week later to successfully fix the issue, all whilst we were back home in Australia! We found it to be a very professional service."
"I telephoned First Serve at 12pm this afternoon (Sunday) within two hours
Ismael arrived to take a look at my washing machine that had stopped working. Within a very short time the problem was diagnosed and the machine repaired. Brilliant customer service and good price, I would definitely recommend.
Start to finish a brilliant, cost effective service that I'd highly recommend"
Apache Boom Music Selection
"Excellent Customer Services, reasonably priced good competitive rates. Brilliant Service Engineer's they will get the job done. Very clean and tidy workmanship and willingness to answer any questions you might have regarding your appliances been serviced. I would definitely recommend First Serve UK Washing Machine Repairs. They are a great reliable service and you will get booked in quickly and will have your appliances sorted out fast or a diagnostic test carried out to inform what to do next. 5 Star Service.."
Robi Sol Elsawey
"Ismael made me feel really comfortable, and was very knowledgeable. Thank you. Would definitely recommend to anyone in need."
"Ismael, was extremely friendly helpful and efficient. thank you for fixing my washing machine so quickly. service with a smile :D"
Jose Antonio Martinez Anon
"Shmael, thank you very much. Service excellent, polite and very humble. My wife phone them this morning they told her between 12pm and 1pm did not disappoint."
"Rang up with a washing machine problem (door wouldn't open) at 6.30 tonight, problem all fixed by 9 pm. Cost was very reasonable too. Highly recommended. Thank you very much."
"On the phone and got the most HONEST information in regards to my washing machine.
Other companies were giving me quotes and this funny gentleman was just up front and told me to just bin it!
Seriously ive saved the contact number when i do get my new recommended washing machine. Professional, funny and honest!
How you keep customers."
"Brilliant what more can i say well I will:
Abdul took the time to go thru with me on the phone whether it may pay me to rather buy a new machine - genuinely!
The 99 quid visit charge sounded a lot to start but when you realize its for any return visits - after they've sourced necessary parts- its actually v fair.
Yusef was great. Patiently pointed out that we need a new heater element which was well burned out and also a new door lock (necessary for the likes of me having a competition with Bosch to open it.)
OK its cost me 150 quid and maybe I could have considered a new machine but the tipping point was that they offer a free service call within 12 months.
Well done lads. I wish you well. Ed."
Gilberto José Xavier Cardoso Jr
"Same day service, quick and sharp on finding the issue. Fixing quickly! Very good!"
"Honestly and professionalism every time! Abdul went out of his way to assist me as I'm nursing a bad back. 5-Stars all the way!"
"Responsive, friendly and very competent. An appointment was offered for the next day and the repair to our washing machine was was done in a friendly and competent manner. Would recommend."
"Excellent same day service - went back to get missing part and great communication all day"
Adeoye Gabriel Adedeji
"First Serve did a fantastic job for us last year when our washer-dryer broke down. They were out super fast and did the repair on the same day.
Our machine broke down again this year and First Serve have booked in a repair for us for free!
"First Serve UK Washing comes highly recommended. Warm and friendly staff who are incredibly attentive and extremely professional. I had an engineer come to my house within the hour and addressed the issues straight away without any fuss. If I encounter any problems down the line they will definitely be my first port of call!"
"Excellent service! Great communication. Explained the problem clearly and repaired it quick. Great value! Very friendly, would recommend to anyone!"
"Ismael came and fixed my 8 year old washing machine so it lives another day! Very helpful - would definitely recommend!"
"Found out my washer dryer handle broke on Saturday. Contacted First Repair UK same day and was offered both same day and next day service. Ismael came out early early on a Sunday morning (a little after 8 am) on his day off to fix my machine, which had important clothes stuck inside of it needed for the next day !!!! Would recommend their service to anyone who needs an emergency repair done."
"We had an 8am appointment with the service engineer. He was timely, very friendly and found out quickly about the problem, which he was able to solve immediately. The brushes of the washing machine were worn out and he had some replacement in his car. I highly recommend this service! Thanks for your help!"
"The best! Very fast and friendly people! Ismael is just fab. Call them if your washing machine needs fixing! Mine is fixed now!"
"Excellent service! Excellent knowledge of repairs, a very nice personality and a very nice person to speak to."
"Ismail was polite, and quick to resolve my issue. Thank you! Recommended."
"Ismail did you an amazing job! He fixed the machine without any mess and issues!"
"Ismael was amazing, in 10min he fixed our washing machine as it was a piece of cake! Even on the same day no less!"
"Fabulous. And learned alot! Ismael came with beautiful vibe and thoroughly tested and then fixed washer. Delighted. Thank you"
"Really excellent repairs on two occasions - arrived on time and waited even when they couldn't reach me. Excellent phone customer service during those instances and even when I just called up they told me extra information about which washing machine to buy and services to use."
"I cannot recommend First Serve Uk highly enough. Fast, efficient professional, flexible and affordable. Mr Henry was extremely patient ( he waited for me to arrive) and was kind & courteous to boot. A rare gem.
"Ismael arrived on time, we requested same day service and he fixed our washing machine in less than 15 mins. Excellent service and customer service."
"Great service quick and efficient thanks to Ismael, booked today came today job done in 10 minutes!"
"I'm happy with the service. Ismael has taken his time to fix my washing machine to satisfaction. Would definitely recommend!"
"Ismael was amazing, in 10min he fixed our washing machine as it was a piece of cake! Even on the same day no less!"
"Excellent service! Quick fix from Ismael"
"Had a nice chat with Ismail while he repaired the washing machine. All good. Thanks"
"The repair was quick and accurate! I have contacted Ismail on Saturday and he was very responsive and managed to get a part for an extremely rare washing machine (the brand of which even I didn’t know existed). As soon as the part arrived we scheduled next day appointment and now my washing machine is up and running again! Special thanks to Yusuf who managed to fix the door handle of a mysterious washing machine brand with no trouble! Thank you so much, if there’s any further troubles would definitely return to Ismael and his team."
"Ismail came within half an hour of me contacting him. He happened to be nearby. I was incredibly impressed. He tested my washing machine and worked out that it was positioned at the wrong angle. Then he tested the water coming in and out of my machine. I’m glad to say it works perfectly now and it never has done. If only he installed it in the first place.
He was very polite too and helpful. I highly recommend Ismail."
"WOW. Such a good service - so friendly and so professional. Next time we have an issue with a domestic appliance First Serve will be our First call for SURE ! Thanks Ismael and co. You unblock ( rock ! ) Andy and tanya"
"Excellent speedy repair that had my machine back up and running in no time. The engineer was also able to come with less than 24 hours notice. We are a family of 5 so can’t do without the washing machine. I would thoroughly recommend them"
"Very helpful and quick response. Came out on Sunday which was really appreciated. Washing machine repair job completely efficiently and promptly . Thank you"
"I experienced a friendly, professional & outstanding service. My washing machine was repaired quickly without any fuss. I highly recommend First Serve UK."
"Bought a replacement spring for my washing machine and couldnt manage to put it back by myself after trying for 3 hours, Ismael came and managed to put it back within 30 minutes. Great service, quick and useful ! 10/10 would highly recommend for washing machine repairs."
"Service is quick and efficient. Got a next day service and the washing machine was fixed there and then. Ismael is friendly and offers free additional repair. I am returning to use his service for the 2nd time. Definitely will recommend him to anyone requiring a washing machine repair."
"Quickly resolved our issue and demonstrated to us that all was working well. Friendly service. Came on a Sunday which was very appreciated."
"Fantastic service. We had an issue with our washing machine late on Saturday night and by Sunday morning the problem was fixed! Could recommend more highly."
"Very prompt, found the issue immediately. Good service."
"Great same day service, nice and quick, no fuss."
"Excellent service he came out late in an emergency to fix washing our washing machine."
"Same day service Ismael was punctual and polite, job done perfectly . Highly recommended."
"Amazing service, prompt, professional and my washing machine is now as good as new."
"The employees are really kind, professional and you get one free prepare in 12 months."
Alessandro Maria Caruso
"Ismael did an awesome job and he was super nice too"
"Amazing service. Came on the same day. Washing machine fixed quickly."
"Amazing service, the engineer has fixed my old washing machine on his day off and has made my day!!!"
"Really helpful and supportive over the phone. Attended the property and found the issue immediately. Will definitely use again as well as referring to family and friends."
"Same day, came within half and hour
Kindly gave my client a discount"
"Totally saved my life. My insurance company failed me for 3 weeks. I cancelled the policy and Yosuf came and fixed my machine this morning.."
"Excellent customer service and they are always very honest and reliable. A Free Repair given after my last repair - what's not to like?"
"Ismael was incredibly fast and professional in solving the problem with our blocked washing machine. Having such an efficient service was great. Highly recommended!"
"I’ve used him before and he is FANTASTIC
Excellent time keeping
He gets the job done !
I would recommend him"
"So impressed with this service. Booked at lunchtime on the weekend and got an appointment the same afternoon. Engineer was slightly delayed but called and kept me informed. The owner also got in touch to check all was in hand. Issue with our washing machine was fixed swiftly. Will definitely use again. Have found it difficult in the past to get machine repairs done quickly and efficiently so delighted to have found First Serve!"
"Fantastic service, arrived same day and fixed in 15 mins."
"Amazing service, came same day and fixed straight away!"
"Ismael was very diligent in going over my machine looking for an elusive piece of underwire. He was even impressed with my homemade shock absorbers. Great to have the reassurance of these guys at the end of the phone."
"Very good service. Fixed problem quickly and with no extra cost.
Used the service twice now for two separate machines. Highly recommend this service. Very trust worthy and honest."
"Quick to respond, quick to fix properly at a reasonable price. Good customer service too."
"Prompt, competent and very competitively priced service. Excellent communication."
"Great service - came out the same day and fixed the machine quickly, without any issues and no need for parts. Would highly recommend and will definitely use again!"
Natalie von Hurter
"Very efficient service, charming engineer. Arrived on time within the allotted same-day 2 hour slot, kept me updated with progress - and fixed my machine."
"He come on time he fixed my washing machine and he is very good."
"Very friendly! Good work and washing machine sorted. Thank you."
Giannis Usedful LTD
"They came on time fix the machine very happy dealing with them. Highly recommended."
"Amazing service, went out of their way to work around my work schedule. Would recommend and use again!"
"Super quick, very polite, excellent service! Highly recommend."
"Excellent, fast service. Came out at an hour no-one else would."
"I called for a repair and, instantly responded to...the repair is superb. Many thanks."
"Came and fixed my machine very quickly! was very helpful."
"Had a washing machine emergency where it wouldn’t drain. They came the same day at the exact time they said they would be there. As I talked to Abelaziz complaining of other problems I noticed with my machine, he fixed them all and fixed a pipe my plumber had messed up. All at no extra cost. I’ve never had such a good and flawless experience with anybody! Ask for Abelaziz."
"I received great service from Ismail at First Serve. I needed someone to come out and fix a washing machine that was not draining with the clothes stuck inside. I couldn't get anyone to come out that night but when I called First Serve Ismail was there within 20 mins. He fixed the blocked pump straight away and the machine was up and running again. I would recommend First Serve.."
"The service was conducted on a quite fast and clean way.
The tecnician knew exactly our issue with the Washing Machine so everything went smoothly.
After 6 months the machine had a similar issue and prontly under their terms of service in the next 24h upon call the service was again conducted and fixed with no extra cost for me. Amazing and highly HIGHLY RECOMMENDED."
"Super polite gentleman,was on time!!!
My washing machine was fixed & I was happy with the service provided.
Would definitely recommend this company to others
Keep up the hard work.
5* company & service !!"
"Great service. I've known the company for years and they're always efficient and professional."
"Same day call on Sunday. Got machine working until part arrives. Kids can have clean clothes. Ishmael knows how"
"Ismael was friendly and professional. Identified the issue, explained it to me simply and clearly and fixed the issue quickly. What more would you want!?
100% would use this service again."
"Excellent service, could come the same day to look at my machine and then when I purchased a new one they came back for free to install. Very personable and knowledgeable team."
"Really good service. I am happy. Fixed my washing machine."
"Fantastic service all round."
"Ismail came twice, first to check the washing machine and suggested a me to buy a new one. He came back a few days later to connect the new one on the same day it arrived. Very pleased with his service, knowledge and manners.."
"I was so happy with the services, I was more happy and pleased that they kept to their words and to top it off the came early to deal with my request. I am an extremely one Happy customer I would definitely recommend them to anyone.."
Alvaro Pinto Junior
"Professional, competent and friendly. Look no further if you need someone to fix your washing machine."
"Prompt service. Machine now fixed. Thank you for being accommodating with times as well."
"I had a bit of a washing machine emergency earlier today, and luckily selected First Serve from the various companies offering their services online. Great service, with integrity. Thank you"
"They arrived 2 hours after I called on a Saturday afternoon. Ismail was very friendly and efficient and explained what he was doing throughout. I'd definitely use them again."
"Honest, fast and great service. Recommended!!"
"Saved us from the terror of hand washing, very polite and quick! Same day service!."
"Very helpful and reliable gave me a free connection for my new washing machine would recommend very friendly staff"
"Excellent friendly service...comes out in speedy time, I will definitely recommend your service to family and friends"
"Excellent service! fixed washing machine in no time, highly recommend Ismail"
"Washing machine fixed super quickly - great service - highly recommended"
"I am so happy about the washing machine repaired today that Ismaell did such a great! Job and can’t thank him enough such a wanderfull guy and an Amazing job hi does . Unbelievably I’m so grateful for that. God bless him!"
Ismail arrived on time & did a fantastic job with repairing our Washing Machine.
Was a quality service & equally as an individual.