About FSUK Washing Machine Repairs

Welcome to First Serve UK, your trusted partner for all washing machine repair needs in London.

Since 2002, we’ve been committed to delivering exceptional, affordable, and timely repair services that make life easier for our customers. With over 1,067 five-star Google reviews, our reputation for reliability and expertise speaks for itself.

Our pricing is entirely transparent, with no hidden charges.

We diagnose the fault during your initial visit and, where possible, carry out the repair for the agreed price.

If parts are required, we’ll clearly explain the costs before any parts are ordered or fitted.

Nothing goes ahead without your approval, and all costs are agreed in advance

Our prices stay the same all week, including weekends. For added peace of mind, every repair includes a six-month guarantee. If replacement parts are required, these aren’t covered by the guarantee.

As a local business, we don’t just serve the community, we’re part of it. Every customer is a neighbour, and your satisfaction isn’t just important to us, it’s our promise.

Service and Repair Areas

Don't Just Take Our Word For It

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JJ Jordan profile picture
JJ Jordan
4. October, 2026.
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Renting in SW6 called in the morning and they came out in the afternoon to fix a drain issue with my Hotpoint washer/dryer, fantastic service and really helpful
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كارولين profile picture
كارولين
3. October, 2026.
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Ismail is an absolute legend! I had a 12g, 21-carat gold chain that got lost in the washing machine, and somehow he managed to find it after I lost all hopes… Great man, professional and clearly knows his stuff.
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paul surety profile picture
paul surety
2. October, 2026.
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Ismael and Abdul are a joy to deal with and always go the extra mile to accommodate the customers need. Highly recommend 🙏
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Orlagh McGee profile picture
Orlagh McGee
30. September, 2026.
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We booked Ismael to come out and look at an issue we were having with our washing machine, and we were really pleased with the service. He was professional, friendly and took the time to properly diagnose the problem and explain what was needed. The whole process was straightforward, and we really appreciated his helpful attitude and attention to detail. Would definitely recommend Ismael to anyone needing help with an appliance repair. Great service!
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Araminta Gaitskell profile picture
Araminta Gaitskell
30. September, 2026.
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Indesit washing machine. Service in Putney. Same day service. Very reliable and quick repairs. Do recommend.
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Marc Plasmeijer profile picture
Marc Plasmeijer
29. September, 2026.
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Ismael did a great job fixing my hotpoint washing machine from a door lock issue. He was available at short notice and very kind
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Maria Chiara Marcolini profile picture
Maria Chiara Marcolini
28. September, 2026.
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
★★★★★ Excellent service from Ismael. I had a drainage problem with my washing machine in the W14 area, and he came out the same day. He quickly identified and fixed the issue in less than an hour. Very professional, efficient, and friendly. Awesome experience — highly recommended!
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robertktaylor profile picture
robertktaylor
28. September, 2026.
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Ismael saved me! I blocked my filter with a sock and managed to destroy it trying to get it out. Exceptional service, highly recommend, lovely guy!
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Jessica Tan profile picture
Jessica Tan
24. September, 2026.
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Ismael fixed our washing machine quickly and was very friendly / responsive
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Julia Rice profile picture
Julia Rice
7. September, 2026.
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
My husband and I manage 7 rental properties in Central London (in Islington N1, Kings Cross N1 and Fleet Street EC4 near St Pauls) and we always use First Serve UK for our appliance repairs (for more than 7 years) as they always respond quickly and they are expert in their work and totally honest. In the past we have dealt with Ismael and Abdul Azeez, and one other technician, and they were all excellent with their repairs. They have repaired 2 older Miele Washer/Dryers (Models WT2796 and WTD165), a Bosch Washing Machine (Model WAN28281GB) and also an older Hotpoint Washing Machine. The guys are so straightforward to deal with, no fuss or drama, they always show up when they say they will, and they always get the job done, quietly and neatly. If new parts are needed to complete the repair, they return once the parts are in stock and they finish the job. One other major bonus is that if the same problem recurs within 6 months, they will return immediately and fix it again, without any additional charge. This gives us great peace of mind. I am 100% happy with their quality and speed of service and their pricing on all jobs is very fair. That's why year after year, we always go back to First Serve UK for our repairs. Thank you First Serve UK!

Our Mission

Our mission at First Serve UK is to provide the highest quality in washing machine repair services, delivered with outstanding customer service. We strive to ensure that each one of our customer's needs are met with efficiency and accuracy, resulting in a superior experience that they can trust and rely on.

We believe in offering value for money, transparency, reliability, and peace of mind. With First Serve UK, you can always expect a first-class repair service.

Our Services

At First Serve UK, we pride ourselves on offering comprehensive washing machine repairs starting from just £99.00. We understand the inconvenience a broken washing machine can cause, so we offer a speedy Same-Day/Next-Day service to get your machine up and running as quickly as possible.

Our team of washing machine repair experts are highly experienced and adept at diagnosing and fixing many washing machine issues, ensuring that we always provide a quick, efficient, and high-quality service.

Why Choose Us?

We’re incredibly grateful for the 1,067+ five-star Google reviews from our customers. Their feedback reflects our commitment to delivering high-quality, reliable repairs every day.

To keep things simple and stress-free, we provide free 24-hour online quotes, so you’ll always know the costs before any work begins.

Because we stand by our workmanship, every repair comes with a six-month guarantee. It’s our way of giving you complete peace of mind.

Our History

First Serve UK has served the London community since 2002, establishing a solid reputation for providing reliable washing machine repairs.

We are not just a business but part of the local fabric. Over the years, we've grown with the community, always staying true to our goal of providing high-quality, affordable services.

Our longevity in the industry is a testament to our commitment to quality and the trust we've earned from our customers.

Pricing Policy

At First Serve UK, we believe clear communication matters — especially when it comes to pricing.

During your initial visit, we diagnose the fault and carry out the repair where possible for the agreed price.
If parts are required, we’ll clearly explain the costs before anything is ordered or fitted.

Nothing goes ahead without your approval, and all costs are agreed in advance.
You’ll always know where you stand, with no surprise charges.

We also keep our pricing consistent seven days a week, including weekends, so you can book with confidence knowing exactly what to expect.

Customer Satisfaction

At First Serve UK, we firmly stand behind every repair we make. Our work is guaranteed, providing our customers with the assurance they deserve. Furthermore, we strive to exceed our customers' expectations, not just aim to meet them.

We take every step necessary to ensure our services not only fix the problem at hand but also provide lasting solutions, contributing to overall customer satisfaction.

Our guarantee is not just a marketing phrase; it is our commitment to you, our valued customer.