About FSUK Washing Machine Repairs

Welcome to First Serve UK, your trusted partner for all washing machine repair needs in London.

Since 2002, we’ve been committed to delivering exceptional, affordable, and timely repair services that make life easier for our customers. With over 1,067 five-star Google reviews, our reputation for reliability and expertise speaks for itself.

Our pricing is entirely transparent, with no hidden charges.

We diagnose the fault during your initial visit and, where possible, carry out the repair for the agreed price.

If parts are required, we’ll clearly explain the costs before any parts are ordered or fitted.

Nothing goes ahead without your approval, and all costs are agreed in advance

Our prices stay the same all week, including weekends. For added peace of mind, every repair includes a six-month guarantee. If replacement parts are required, these aren’t covered by the guarantee.

As a local business, we don’t just serve the community, we’re part of it. Every customer is a neighbour, and your satisfaction isn’t just important to us, it’s our promise.

Service and Repair Areas

Don't Just Take Our Word For It

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Julia Rice profile picture
Julia Rice
7. September, 2026.
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My husband and I manage 7 rental properties in Central London (in Islington N1, Kings Cross N1 and Fleet Street EC4 near St Pauls) and we always use First Serve UK for our appliance repairs (for more than 7 years) as they always respond quickly and they are expert in their work and totally honest. In the past we have dealt with Ismael and Abdul Azeez, and one other technician, and they were all excellent with their repairs. They have repaired 2 older Miele Washer/Dryers (Models WT2796 and WTD165), a Bosch Washing Machine (Model WAN28281GB) and also an older Hotpoint Washing Machine. The guys are so straightforward to deal with, no fuss or drama, they always show up when they say they will, and they always get the job done, quietly and neatly. If new parts are needed to complete the repair, they return once the parts are in stock and they finish the job. One other major bonus is that if the same problem recurs within 6 months, they will return immediately and fix it again, without any additional charge. This gives us great peace of mind. I am 100% happy with their quality and speed of service and their pricing on all jobs is very fair. That's why year after year, we always go back to First Serve UK for our repairs. Thank you First Serve UK!
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Sarika Shah profile picture
Sarika Shah
4. September, 2026.
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Amazing experience from start to finish. Thank you Ali!!! Sorted my disgusting mouldy washing machine and gave me really helpful advice! Will definitely be using again and recommending to others!
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10thModderz profile picture
10thModderz
23. August, 2026.
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Great service from Ismael at First Serve UK. He came out on a Sunday, quickly diagnosed the leak from our integrated washing machine and fixed the loose outlet hose there and then. Really friendly, helpful and explained everything clearly. Very happy with the service and would definitely recommend.
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Joshua profile picture
Joshua
22. August, 2026.
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Fixed my hotpoint in 5 minutes! Same day callout. Highly recommend in Islington area
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penn smith profile picture
penn smith
15. August, 2026.
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Great service from Ismael.
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Valentina Kazariezova profile picture
Valentina Kazariezova
11. August, 2026.
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Really happy with the service! We had our washing machine deep cleaned because it had a very bad odour that was transferring to our clothes, and Ismael did a fantastic job. He was very professional, friendly and efficient, and took the time to explain everything. Very pleased with the result and would definitely use this company again!

Our Mission

Our mission at First Serve UK is to provide the highest quality in washing machine repair services, delivered with outstanding customer service. We strive to ensure that each one of our customer's needs are met with efficiency and accuracy, resulting in a superior experience that they can trust and rely on.

We believe in offering value for money, transparency, reliability, and peace of mind. With First Serve UK, you can always expect a first-class repair service.

Our Services

At First Serve UK, we pride ourselves on offering comprehensive washing machine repairs starting from just £99.00. We understand the inconvenience a broken washing machine can cause, so we offer a speedy Same-Day/Next-Day service to get your machine up and running as quickly as possible.

Our team of washing machine repair experts are highly experienced and adept at diagnosing and fixing many washing machine issues, ensuring that we always provide a quick, efficient, and high-quality service.

Why Choose Us?

We’re incredibly grateful for the 1,067+ five-star Google reviews from our customers. Their feedback reflects our commitment to delivering high-quality, reliable repairs every day.

To keep things simple and stress-free, we provide free 24-hour online quotes, so you’ll always know the costs before any work begins.

Because we stand by our workmanship, every repair comes with a six-month guarantee. It’s our way of giving you complete peace of mind.

Our History

First Serve UK has served the London community since 2002, establishing a solid reputation for providing reliable washing machine repairs.

We are not just a business but part of the local fabric. Over the years, we've grown with the community, always staying true to our goal of providing high-quality, affordable services.

Our longevity in the industry is a testament to our commitment to quality and the trust we've earned from our customers.

Pricing Policy

At First Serve UK, we believe clear communication matters — especially when it comes to pricing.

During your initial visit, we diagnose the fault and carry out the repair where possible for the agreed price.
If parts are required, we’ll clearly explain the costs before anything is ordered or fitted.

Nothing goes ahead without your approval, and all costs are agreed in advance.
You’ll always know where you stand, with no surprise charges.

We also keep our pricing consistent seven days a week, including weekends, so you can book with confidence knowing exactly what to expect.

Customer Satisfaction

At First Serve UK, we firmly stand behind every repair we make. Our work is guaranteed, providing our customers with the assurance they deserve. Furthermore, we strive to exceed our customers' expectations, not just aim to meet them.

We take every step necessary to ensure our services not only fix the problem at hand but also provide lasting solutions, contributing to overall customer satisfaction.

Our guarantee is not just a marketing phrase; it is our commitment to you, our valued customer.