Our Price Promise to Busy Londoners.
When it comes to maintaining your home, few things are more inconvenient than the sudden breakdown of a washing machine.
This humble appliance, often overlooked until it's too late, is a pillar of the modern household, and its absence can quickly throw your routine into chaos.
No worries, though! If you find yourself dealing with this predicament in the bustling city of London, you're in luck.
At First Serve UK, we're proud to offer a stress-free solution to your appliance woes, specialising in same-day and next-day washing machine repairs in London.
Our services are designed with the busy Londoner in mind, promising a quick, efficient, and reliable repair experience that fits seamlessly into your busy schedule whilst keeping your home running smoothly and stress-free.
Service and Repair Areas
Free Online Repair Quotations: Hassle-Free, Transparent, and Instant.
At First Serve UK, we understand that dealing with a broken washing machine can be a stressful experience. That's why we strive to make our repair services as straightforward, accessible, and transparent as possible. Our Free Online Repair Quotation service is a testament to this commitment.
You can tell us about your appliance and the issues you're facing from the comfort of your home or office, and we'll instantly confirm what you should expect to pay. There are no hidden charges, no surprises, just an honest quote based on the information you provide us with.
Our quotation process is designed to be seamless and efficient. If requested, we can also inform you of our earliest available appointment, typically the same day or the next.
Upon your confirmation, we'll email you the details of your appointment and the associated costs, providing you with the peace of mind and planning convenience that's crucial in our fast-paced lives.
Whether it's a minor glitch or a major breakdown, trust First Serve UK to give you a fair, fast, and free online repair quotation.
How does the FREE quotation service work?
- You tell us about your appliance and the problem
- We'll instantly confirm the cost to you online
- We may call you to clarify or update the quotation
What will we quote you for?
- Based on the information you provided us with, we will quote you for a service call and diagnosis from a First Serve UK Engineer.
- If requested, we can inform you of our earliest available appointment (this usually is same-day or next-day)
What happens next?
- If we feel we can help, we'll email you confirming our earliest available appointment or advise you if we feel it would be uneconomical to repair your appliance.
- If you have requested a call, we will call you back as soon as we can, although if we feel unable to help you, we may text a response.
- If you want to proceed with the quote, we'll email you a prepayment request.
Once the prepayment is received, we'll schedule an engineer and email you to confirm everything.
Transparent Pricing - No Hidden Costs
At First Serve UK, we know repair costs can feel uncertain. That’s why we’re committed to clear, upfront pricing, so you always know what to expect.
We diagnose the fault during your initial visit and carry out the repair where possible for the agreed price.
If parts are required, we’ll clearly explain the costs before anything is ordered or fitted.
Nothing goes ahead without your approval, and all costs are agreed in advance.
There are no surprise charges, and we’ll always talk you through your options before any work continues.
We also keep our pricing consistent seven days a week, including weekends, so you can book with confidence at a time that suits you.
6-month Guarantee
At First Serve UK, we take pride in the quality of our workmanship. Every repair is backed by a six-month guarantee for added peace of mind.
If the same fault reoccurs within six months, we’ll arrange a prompt return visit to resolve the issue as quickly as possible, in line with the terms of the guarantee.
It’s all part of our commitment to doing the job properly and ensuring your appliance continues to run smoothly long after the repair is completed.
Don't Just Take Our Word For It
Frequently Asked Questions:
Q. How can I claim under the 6-month repair guarantee?
To make a claim, please contact First Serve UK with your original repair date, postcode, and a brief description of the issue.
We’ll review the details and, where the guarantee applies, arrange a return visit to assess and resolve the problem in line with the guarantee terms.
Q. What does the 6-month repair guarantee cover?
The guarantee covers the original fault that we repaired.
If the same issue reoccurs within six months, we’ll take appropriate steps to put it right under the guarantee.
Q. What does the repair guarantee NOT cover?
The guarantee does not apply to:
• Misuse or accidental damage
• Faults caused by interference or repairs carried out by a third party
• New or unrelated faults that develop after the original repair
Q. Can the repair guarantee be transferred if I move home?
The Repair Guarantee is tied to the appliance we repaired, not the customer or the address. It remains valid as long as the appliance is in our service area.
Q. What is a service call and diagnosis?
During the visit, the engineer will:
• Inspect the appliance
• Diagnose the fault
• Carry out the repair where possible during the initial visit
If further work is required, this will be explained clearly before any next steps are taken.
Q. Does the quotation price include parts?
No. The initial quotation does not include parts.
If parts are required, we’ll explain the costs in advance before anything is ordered or fitted.
Nothing goes ahead without your approval.
Q. Will I need to pay extra to fit the parts?
If parts are required, any additional costs will be clearly explained and agreed in advance.
There are no surprise charges, and you’ll always know where you stand before any further work is carried out.
Q. Will I need to pay anything upfront?
Yes. The callout charge is payable in advance.
This covers the visit, diagnosis, and labour involved in assessing the appliance and carrying out the repair where possible.
Please note that the callout charge is non-refundable once the engineer is onsite.
Once payment is received, we’ll book an engineer at a mutually agreed date and time.
Unless otherwise stated, appointments are usually provided within a three-hour arrival window.
Washing Machine Repairs
Washing Machine Deep Clean
London Washing Machine Repairs
All washing machine repairs are undertaken by qualified and professional engineers.
Electrical diagnostics, fault finding, washing machine function testing, are carried out on all repairs.
We repair/replace wiring, change on/off switches, replace electric filters, fit door interlocks, test and fit water valves, test and fit pressure switches, test wash heaters and thermostats, as well as fit them. We also unblock pumps, fit and/or repair them.
Did you know there are 6 main reasons that can cause a washing machine not to drain? Our Engineers know where they are and how to fix them. We repair and/or fit motors, as well as fit motor brushes.
We also fit belts and pulley wheels known as “spiders”. We also repair broken washing machine door handles and washing machine doors.
Washing Machine Steam Clean
Our Washing Machine Steam Clean includes: steam cleaning the soapbox, door seal, drum and pump filter.
The steam powered into the drum and connected parts of the machine is 105° degrees, at this temperature the steam kills pathogens, bacteria, fungi, mould, viruses, leaving your machine smelling clean, fresh and free of bacteria.
