Our Price Promise to Busy Londoners.

When it comes to maintaining your home, few things are more inconvenient than the sudden breakdown of a washing machine.

This humble appliance, often overlooked until it's too late, is a pillar of the modern household, and its absence can quickly throw your routine into chaos.

No worries, though! If you find yourself dealing with this predicament in the bustling city of London, you're in luck.

At First Serve UK, we're proud to offer a stress-free solution to your appliance woes, specialising in same-day and next-day washing machine repairs in London.

Our services are designed with the busy Londoner in mind, promising a quick, efficient, and reliable repair experience that fits seamlessly into your busy schedule whilst keeping your home running smoothly and stress-free.

Service and Repair Areas

Free Online Repair Quotations: Hassle-Free, Transparent, and Instant.

At First Serve UK, we understand that dealing with a broken washing machine can be a stressful experience. That's why we strive to make our repair services as straightforward, accessible, and transparent as possible. Our Free Online Repair Quotation service is a testament to this commitment.

You can tell us about your appliance and the issues you're facing from the comfort of your home or office, and we'll instantly confirm what you should expect to pay. There are no hidden charges, no surprises, just an honest quote based on the information you provide us with.

Our quotation process is designed to be seamless and efficient. If requested, we can also inform you of our earliest available appointment, typically the same day or the next.

Upon your confirmation, we'll email you the details of your appointment and the associated costs, providing you with the peace of mind and planning convenience that's crucial in our fast-paced lives.

Whether it's a minor glitch or a major breakdown, trust First Serve UK to give you a fair, fast, and free online repair quotation.

How does the FREE quotation service work?

  1. You tell us about your appliance and the problem
  2. We'll instantly confirm the cost to you online
  3. We may call you to clarify or update the quotation

What will we quote you for?

  • Based on the information you provided us with, we will quote you for a service call and diagnosis from a First Serve UK Engineer.
  • If requested, we can inform you of our earliest available appointment (this usually is same-day or next-day)

What happens next?

  • If we feel we can help, we'll email you confirming our earliest available appointment or advise you if we feel it would be uneconomical to repair your appliance.
  • If you have requested a call, we will call you back as soon as we can, although if we feel unable to help you, we may text a response.
  • If you want to proceed with the quote, we'll email you a prepayment request.
    Once the prepayment is received, we'll schedule an engineer and email you to confirm everything.

Transparent Pricing - No Hidden Costs

We understand that the cost of repairs can often be a cause for concern. For this reason, our pricing policy is completely transparent, ensuring that there are no unpleasant surprises for our customers.

We will diagnose and solve your washing machine problems for the quoted price, which includes VAT. We guarantee that you will only pay the callout and diagnostic charge once, and the cost remains the same even if we have to revisit to fit in parts on another day.

We also stand by our commitment to affordability by not charging extra on weekends. That's right - same price, seven days a week!

One Free Warranty Repair

At First Serve UK, we stand behind the quality of our services, so we offer an industry-leading 12-month guarantee on all our repair work. This means that if we repair your washing machine and you encounter the same problem within a year, we'll return to fix it promptly without any additional cost to you.

  • Our 12-Month Repair Guarantee is our promise to you that any repair work we undertake on your washing machine will be free from faults for a full 12 months.
  • If you experience a new issue with the same machine within this period, we will also return and fix that at no additional cost as long as the problem hasn't been caused by misuse or third-party interference.

Don't Just Take Our Word For It

Sufi M
Sufi M
28. April, 2024.
Outstanding service from Ismael at First Serve UK! His expertise and genuine care for customers truly impressed me. Despite contacting them on a Sunday, Ismael promptly came over the next day and efficiently resolved the issue. The service provided was top-notch - professional, knowledgeable, and honest, with fair prices and trustworthy advice. I'm extremely satisfied with Ismael help and highly recommend First Serve UK for their exceptional service. A big thank you to Ismael for his old-school gentlemanly approach. 5 stars all the way! #ismael
Richard Salazar Ducon
Richard Salazar Ducon
14. April, 2024.
Easy and simple, a go too place to call if you want ur washing machine fixed 👍
Debs Burles
Debs Burles
7. April, 2024.
Brilliant service from my initial WhatsApp to the problem being fixed. Would highly recommend, polite, efficient and competitive pricing. A life-saver, thank you Ishmael and your team!
6. April, 2024.
Excellent service prompt efficient experts and patient with the work. Great professional.
Gianni Romagno
Gianni Romagno
5. April, 2024.
Always available and very reliable. Recommended!
H Farah
H Farah
4. April, 2024.
A Quality, Knowledgeable and Professional service with very honest prices and advice you can Trust. Very happy with the help and advice given by Ismail, I highly recommend that’s why I’m giving him 5* old school gentlemen thanks again #ismail
San Haddoub
San Haddoub
4. April, 2024.
I logged an online query about a fault of our washing machine.Received a call from Ishmael. Based in the description I provided, Ishmael advice thwt it is better to consider purchasing a new machine than repairing it. I am very impressed and grateful for his honest opinion eventhough it means we will not be needing their service. In addition he also gave us some valuable advice on the different types of machine. Thank you. We will not hesitate to recommend your company.
Theo Pepper
Theo Pepper
2. April, 2024.
Quick problem solving and great service! Thanks!
Hubert Asiedu
Hubert Asiedu
30. March, 2024.
Ishmael was very professional and gave good advice.

Frequently Asked Questions:

Q. How can I claim under the 12-month repair guarantee?

To claim under our Repair Guarantee, please get in touch with us with your original repair date, postcode and a description of the issue. We'll then arrange for a specialist to revisit and rectify the problem at no additional cost.

Q. What does the 12-month repair guarantee cover?

The repair guarantee covers the original problem we repaired and any new fault within 12 months.

Q. What does the repair guarantee NOT cover?

Our guarantee does not cover issues arising from misuse or third-party interference. We also do not cover accidental damage to the appliance, such as a cracked casing or water damage from flooding.

Q. Can the repair guarantee be transferred if I move home?

The Repair Guarantee is tied to the appliance we repaired, not the customer or the address. The guarantee remains valid as long as the appliance remains in our service area.

Q. What is a service call and diagnosis?

This means that once on your premises, the engineer will thoroughly assess the appliance, diagnose the fault and resolve the issue if possible.

Q. Does the quotation price include parts?

No, the quotation price does not include parts. If any parts are required to fix your appliance, these will be charged as an additional cost and may require an additional visit.

Q. Will I need to pay extra to fit the parts?
No, the call-out and labour charge is included in the quotation price, and the engineer will fit any parts free of charge should they need to return for another visit.

Q. Will I need to pay anything upfront?

  • You must pay the callout charge in advance; we have over nine hundred 5-star Google Reviews. We are a credible, trusted and reputable company and have been in business since 2002.
  • Please note the callout charge includes the diagnosis, labour, and VAT and is non-refundable.
  • Once prepayment has been made, we will dispatch an engineer to you at the date and time mutually agreed; there is usually a two-hour window unless otherwise stated.