Our Price Promise to Busy Londoners.

When it comes to maintaining your home, few things are more inconvenient than the sudden breakdown of a washing machine.

This humble appliance, often overlooked until it's too late, is a pillar of the modern household, and its absence can quickly throw your routine into chaos.

No worries, though! If you find yourself dealing with this predicament in the bustling city of London, you're in luck.

At First Serve UK, we're proud to offer a stress-free solution to your appliance woes, specialising in same-day and next-day washing machine repairs in London.

Our services are designed with the busy Londoner in mind, promising a quick, efficient, and reliable repair experience that fits seamlessly into your busy schedule whilst keeping your home running smoothly and stress-free.

Service and Repair Areas

Free Online Repair Quotations: Hassle-Free, Transparent, and Instant.

At First Serve UK, we understand that dealing with a broken washing machine can be a stressful experience. That's why we strive to make our repair services as straightforward, accessible, and transparent as possible. Our Free Online Repair Quotation service is a testament to this commitment.

You can tell us about your appliance and the issues you're facing from the comfort of your home or office, and we'll instantly confirm what you should expect to pay. There are no hidden charges, no surprises, just an honest quote based on the information you provide us with.

Our quotation process is designed to be seamless and efficient. If requested, we can also inform you of our earliest available appointment, typically the same day or the next.

Upon your confirmation, we'll email you the details of your appointment and the associated costs, providing you with the peace of mind and planning convenience that's crucial in our fast-paced lives.

Whether it's a minor glitch or a major breakdown, trust First Serve UK to give you a fair, fast, and free online repair quotation.

How does the FREE quotation service work?

  1. You tell us about your appliance and the problem
  2. We'll instantly confirm the cost to you online
  3. We may call you to clarify or update the quotation

What will we quote you for?

  • Based on the information you provided us with, we will quote you for a service call and diagnosis from a First Serve UK Engineer.
  • If requested, we can inform you of our earliest available appointment (this usually is same-day or next-day)

What happens next?

  • If we feel we can help, we'll email you confirming our earliest available appointment or advise you if we feel it would be uneconomical to repair your appliance.
  • If you have requested a call, we will call you back as soon as we can, although if we feel unable to help you, we may text a response.
  • If you want to proceed with the quote, we'll email you a prepayment request.
    Once the prepayment is received, we'll schedule an engineer and email you to confirm everything.

Transparent Pricing - No Hidden Costs

We understand that the cost of repairs can often be a cause for concern. For this reason, our pricing policy is completely transparent, ensuring that there are no unpleasant surprises for our customers.

We will diagnose and solve your washing machine problems for the quoted price, which includes VAT. We guarantee that you will only pay the callout and diagnostic charge once, and the cost remains the same even if we have to revisit to fit in parts on another day.

We also stand by our commitment to affordability by not charging extra on weekends. That's right - same price, seven days a week!

One Free Warranty Repair

At First Serve UK, we stand behind the quality of our services, so we offer an industry-leading 12-month guarantee on all our repair work. This means that if we repair your washing machine and you encounter the same problem within a year, we'll return to fix it promptly without any additional cost to you.

  • Our 12-Month Repair Guarantee is our promise to you that any repair work we undertake on your washing machine will be free from faults for a full 12 months.
  • If you experience a new issue with the same machine within this period, we will also return and fix that at no additional cost as long as the problem hasn't been caused by misuse or third-party interference.

Don't Just Take Our Word For It 

 
 
 
 
  EXCELLENT  
 Google star 1Google star 2Google star 3Google star 4Google star 5 
 Based on 1177 reviews 
  
 
 
 
 
 
 
 
  
 
 
 
 Posted on Google Google 
 
 Sara Davies profile picture 
 
 
 Sara Davies 
 
4. August, 2026.
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
Excellent service from First Serve UK Washing Machine Repairs. They repaired my Beko washing machine and I couldn’t be happier with the service. I received a next-day repair, and the engineer was friendly, professional, and quickly identified and fixed the problem. I’m based in W2 and the whole experience was smooth from start to finish. Everything was explained clearly, the repair was completed efficiently, and my washing machine is working perfectly again. I highly recommend First Serve UK Washing Machine Repairs to anyone looking for a reliable and honest repair service. It’s great to support a local business that genuinely cares about its customers. Thank you, Ismael!
  
 
  
 
 
 
 Posted on Google Google 
 
 Lucy P profile picture 
 
 
 Lucy P 
 
31. July, 2026.
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
I am someone who is terrified of mould toxicity after i had such a traumatic experience with my last flat that did a lot of damage.I am so grateful for the service that went above and beyond to ensure that i felt safe using the washing machine in my rental that had a very mouldy seal. You cant put a price on peace of mind. Also, a very kind, patient and professional man! What a joy to be around!
  
 
  
 
 
 
 Posted on Google Google 
 
 Eashan Kapoor profile picture 
 
 
 Eashan Kapoor 
 
28. July, 2026.
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
Great experience with first serve really helpful and sourced the right part instantly
  
 
  
 
 
 
 Posted on Google Google 
 
 Mon F profile picture 
 
 
 Mon F 
 
28. July, 2026.
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
I highly recommend this service. ALI FRASER, The washing machine technician, was polite, considerate, professional and communicated clearly throughout the visit. He took the time to listen to my concerns and worked meticulously, paying great attention to detail. My washing machine was working well, but there was a faint lingering musty odour affecting my health. He carried out a very comprehensive clean of my washine machine. He removed and steam-cleaned the door seal, removed the entire detergent drawer assembly for a deep clean, thoroughly cleaned and steamed the inner and outer drum, checked and cleaned the bottom filter, and found hidden mould on the underside of the detergent drawer. He showed me how to remove the drawer properly so I can clean this area myself in future. He also used my Scrubb Mould Shield solution to clean the detergent compartment and wiped the tiled floor around the washing machine with it. Knowing I have allergies, he thoughtfully took the dirty removable parts outside to clean them rather than inside my kitchen, which I really appreciated. He also gave excellent maintenance advice, including regularly flushing the sink pipework with hot water and soda crystals and ensuring there is always fresh water in the U-bend to help prevent odours. He suggested a few more tips for maintenence and upkeep. Since the visit, the lingering musty smell has disappeared, my kitchen air feels fresh again, and my breathing has improved significantly. I no longer feel the need to run my HEPA air purifier or dehumidifier continuously. An outstanding service delivered with genuine care and professionalism. I wouldn't hesitate to recommend him.

Frequently Asked Questions:

Q. How can I claim under the 12-month repair guarantee?

To claim under our Repair Guarantee, please get in touch with us with your original repair date, postcode and a description of the issue. We'll then arrange for a specialist to revisit and rectify the problem at no additional cost.

Q. What does the 12-month repair guarantee cover?

The repair guarantee covers the original problem we repaired and any new fault within 12 months.

Q. What does the repair guarantee NOT cover?

Our guarantee does not cover issues arising from misuse or third-party interference. We also do not cover accidental damage to the appliance, such as a cracked casing or water damage from flooding.

Q. Can the repair guarantee be transferred if I move home?

The Repair Guarantee is tied to the appliance we repaired, not the customer or the address. The guarantee remains valid as long as the appliance remains in our service area.

Q. What is a service call and diagnosis?

This means that once on your premises, the engineer will thoroughly assess the appliance, diagnose the fault and resolve the issue if possible.

Q. Does the quotation price include parts?

No, the quotation price does not include parts. If any parts are required to fix your appliance, these will be charged as an additional cost and may require an additional visit.

Q. Will I need to pay extra to fit the parts?
No, the call-out and labour charge is included in the quotation price, and the engineer will fit any parts free of charge should they need to return for another visit.

Q. Will I need to pay anything upfront?

  • You must pay the callout charge in advance; we have over nine hundred 5-star Google Reviews. We are a credible, trusted and reputable company and have been in business since 2002.
  • Please note the callout charge includes the diagnosis, labour, and VAT and is non-refundable.
  • Once prepayment has been made, we will dispatch an engineer to you at the date and time mutually agreed; there is usually a two-hour window unless otherwise stated.