Steam Cleaning Quote

1. Based on the information you provided us with, we will quote you for a service call and diagnosis from a First Serve UK Engineer
2. If requested we can inform you of our earliest available appointment (this is normally same-day or next-day)

1. If we feel we can help, we'll email you confirming our earliest available appointment or advise you if we feel it would be uneconomical to repair your appliance
2. If you have requested a call we will call you back as soon as we can, although if we feel we may not be able to help you we might text a response.
3. If you indicate that you would like to go ahead with the quote, we'll send you a prepayment request email
4. Once the prepayment is received, we'll schedule an engineer for you and confirm everything via email.

This means that once on your premises the engineer will conduct a thorough assessment of the appliance, diagnose the fault and resolve the issue if possible.

No, the quotation price does not include parts. If any parts are required to fix your appliance, these will be charged as an additional cost and may require an additional visit.

No, the call-out and labour charge is included in the quotation price and the engineer will fit any parts free of charge should they need to come back for another visit.

You will be required to pay the callout charge in advance. We have over 1,000 5-star Google Reviews. We are a credible, trusted and reputable company and have been in business since
2002.

Please note that the callout charge includes the diagnosis and labour, and is non-refundable.

Once prepayment has been made, we will dispatch an engineer to you at the date and time mutually agreed, there is normally a three-hour window unless otherwise stated.

If we repair your machine and the same fault returns within six months, we’ll come back and put it right at no extra cost to you. Please note that the guarantee doesn’t cover any replacement parts required.

A full six-month guarantee covers all our workmanship for your peace of mind.