About FSUK Washing Machine Repairs

Welcome to First Serve UK, your trusted partner for all washing machine repair needs in London.

Since 2002, we have been dedicated to delivering exceptional, affordable, and prompt repair services for a seamless customer experience. Rated as a 5-star service provider on Google with over 950 reviews, we've established a reputation for our reliability and expertise.

Offering a transparent pricing policy with no hidden costs, we ensure you pay only once for the callout and diagnostic charge, even if we must return to fit parts later.

Whether it's a weekday or weekend, our prices remain consistent. At First Serve UK, we don't just promise quality; we guarantee it with a 12-month repair guarantee.

As a local business, we don't just work here; we live here, making every customer a neighbour. Customer satisfaction isn't just our goal - it's our guarantee.

Service and Repair Areas

Don't Just Take Our Word For It

Ariane Mattana
Ariane Mattana
4. February, 2024.
Would highly recommend Ismael. Had an issue with my washer dryer and he diagnosed the problem that same evening, the next morning he came back to resolve the issue. Very efficient, thank you.
Mike Pope
Mike Pope
1. February, 2024.
Cannot fault these guys - fair fixed pricing, good communication and online booking system, short-notice availability, and most importantly, got things fixed in one visit.
Dominic Ingham
Dominic Ingham
31. January, 2024.
amazing service, Abdul and the team really know their stuff, clear instructions which part to buy and reasonable call out charge, washer / dryer fixed, no need to buy a new one, saving the planet one machine at a time!
Mariana Felgueiras
Mariana Felgueiras
31. January, 2024.
Amazing! Professional and fast! I am speechless!
Andrew McCormick
Andrew McCormick
28. January, 2024.
Isamael was fantastic - diagnosed the issue with the washing machine and had the part to fix it with him, without having to send away for it.
Anish Bhavsar
Anish Bhavsar
8. January, 2024.
Fantastic customer service from start to finish. Very professional in every aspect from punctuality to diagnosing the issue and repairing it efficiently in one visit. A very reasonable cost considering the peace of mind you have and takes the stress out of these circumstances!
Jack Chapman
Jack Chapman
2. January, 2024.
I didn't actually have an engineer from First Serve visit me in the end as they were so honest on the phone that the free advice given meant I didn't need their services. They even refunded my £50 call out deposit. Really impressive and I will be using them in the future.
Alexandra Apostolidou
Alexandra Apostolidou
26. December, 2023.
I live in London and work in property.. It’s very rare to meet honest professional people.. I was left speechless of their service, and assistance.. You guys make a huge difference..thank you for your honest and amazing approach in what you do, especially Ismael! Alexandra (Gloucester Road SW7)
Colin Tenwick
Colin Tenwick
20. December, 2023.
Called out First serve to our broken Bosch washer drier in SW3 and highly responsive next day attended to fix the drier and clean out the unit and working fine at fixed price …Brilliant

Our Mission

Our mission at First Serve UK is to provide the highest quality in washing machine repair services, delivered with outstanding customer service. We strive to ensure that each one of our customer's needs are met with efficiency and accuracy, resulting in a superior experience that they can trust and rely on.

We believe in offering value for money, transparency, reliability, and peace of mind. With First Serve UK, you can always expect a first-class repair service.

Our Services

At First Serve UK, we pride ourselves on offering comprehensive washing machine repairs starting from just £109.00, including VAT. We understand the inconvenience a broken washing machine can cause, so we offer a speedy Same-Day/Next-Day service to get your machine up and running as quickly as possible.

Our team of washing machine repair experts are highly experienced and adept at diagnosing and fixing many washing machine issues, ensuring that we always provide a quick, efficient, and high-quality service.

Why Choose Us?

We are humbled by the 930+ 5-star reviews we have received on Google from our satisfied customers, serving as a testament to our dedication to providing high-quality services.

To make the repair process hassle-free for our customers, we offer 24-hour FREE online quotes so you understand the costs before we begin any work.

Our confidence in the quality of our work permits us to provide One Free Warranty Repair, offering peace of mind that your washing machine is in capable hands.

Our History

First Serve UK has served the London community since 2002, establishing a solid reputation for providing reliable washing machine repairs.

We are not just a business but part of the local fabric. Over the years, we've grown with the community, always staying true to our goal of providing high-quality, affordable services.

Our longevity in the industry is a testament to our commitment to quality and the trust we've earned from our customers.

Pricing Policy

We understand the importance of transparency, especially when it comes to cost. That's why we offer a clear pricing policy at First Serve UK with no hidden costs.

The callout and diagnostic charges are one-time fees, regardless of whether we need to return to fit parts at a later date.

We also ensure no additional charges for weekend services, maintaining the same price seven days a week. With First Serve UK, you can be sure you're getting value for your money.

Customer Satisfaction

At First Serve UK, we firmly stand behind every repair we make. Our work is guaranteed, providing our customers with the assurance they deserve. Furthermore, we strive to exceed our customers' expectations, not just aim to meet them.

We take every step necessary to ensure our services not only fix the problem at hand but also provide lasting solutions, contributing to overall customer satisfaction.

Our guarantee is not just a marketing phrase; it is our commitment to you, our valued customer.